Warranty Policy

Last updated 31/01/2023

Ogso provides this warranty to consumers who purchased Ogso product (Product(s)) from Ogso or one of it authorized retailers. Ogso warrants all new Products to be free from manufacturing or material defects (Defects) for the Warranty Period as defined below. This warranty applies only against Defects discovered within the Warranty Period and extends only to the original purchaser of the Product. Ogso Products meet their description and specifications; it is your responsibility to ensure that the Products you purchase are designed for the specific use according to the products purpose.

This warranty is valid and enforceable only in the country where the Product was purchased by the original purchaser, provided that Ogso has intended that the Product be offered for sale in that country. This warranty is also enforceable in any country within European Economic Area where Ogso has an authorized importer, subsidiary or distributor. Please refer to the list of authorized retailers and distributers that you can find on the Ogso website. Depending on the country, particular and variable warranties may apply in relation to applicable legislation. Nothing in this warranty policy can exclude or limit these statutory provisions.

Warranty Period

The Warranty Period starts on the date of the retail purchase of the Product by the original purchaser. The Product may consist of several different parts and different parts may be covered by different Warranty Periods (please refer to the Warranty Periods below for all warranties that may apply to your Product).

The Warranty Periods are:

One (1) year for all Products

To the extent permitted by national laws, the Warranty Period will not be extended, renewed or otherwise affected due to subsequent resale, repair or replacement of the Product.

However, part(s) repaired or replacement Product(s) issued during the Warranty Period will be warranted for the reminder of the original Warranty Period only; provided, such replacement or repair has been performed by Ogso or an authorized Ogso retailer.

Depending on the country, particular and variable Warranties Periods may apply in relation to applicable legislation. Nothing in this warranty policy can exclude or limit such legislation.

This Limited warranty does not cover:

1. Normal wear and tear of the Product
2. Defects caused by the Transportation (other than the initial delivery from Ogso to the purchaser) or storage of the Product
3. Defects or damage caused by improper use or poor maintenance
4. Damages due to non-observance of the instructions of the products owner manual
5. Damages due to any modifications of the Product
6. Any impact caused by sharp items, due to torsion, compression, a fall, an abnormal impact or other actions not under Ogso’s reasonable control.

This limited warranty is not enforceable if:

1. The Product has been modified or repaired by any person or entity other than Ogso or an authorized Ogso retailer
2. The Product has been repaired with unauthorized spare parts
3. The Product serial number has been removed, deleted, altered or made illegible.
4. Without prove (receipt) with name of distributer\retailer, place and date of purchase.
5. Bought at a second-hand store, outlet store or other stockist

Ogso or its authorized retailer shall at its sole discretion either (a) repair the Product or (b) replace the Product at no charge. The appropriate remedy will be determined by Ogso based upon the following considerations: (a) the value of the Product with no Defect, (b) the significance of the Defect, and the inconvenience each remedy would place on the original purchaser. Ogso agrees that all repair or replacement of the Product will occur within a reasonable period.

For all warranty claims, please submit the Product and the proof of purchase to the authorized Ogso retailer where the item(s) have been purchased. In the event you purchased the Product on Ogso Online Store, please contact the customer service on the Ogso website.

To the maximum extent by applicable mandatory laws, this limited warranty is your sole and exclusive remedy and is lieu of all other warranties, expressed or implied. Ogso shall not be liable for special, incidental, punitive or consequential damages, including but not limited to loss of anticipated benefits, loss of use, loss of revenue, cost of any substitute equipment or facilities, claims of third parties, damage to property resulting from the purchase or use of the product or arising from the breach of the warranty, breach of contract, negligence, strict tort, or any legal or equitable theory, even if Ogso knew of the likelihood of such damages. Ogso shall not be liable for delay in rendering warranty service.

If Ogso products are used for dangerous activities please be sure that you study the use of the products and choose an environment that suits the Ogso products functionality. Be aware that activities in the mountain can cause serious damage to your health and even death. Do not use Ogso products under any circumstances in dangerous places without guidance and adequate security measures.

OGSO Tunisie

La Percée Verte Avenue Neptune, 5ème étage, B5.2 – Jardins De Carthage
Tunis 1090
Tunisia

Email: combat@ogso.eu

Phone: +216 51 17 77 76